Returns & Exchanges

At Face Reality Skincare, we want you to be fully satisfied with your acne-clearing journey. If a product isn't right for your skin, we offer returns on most items within 30 days of purchase.

1

Initiate Your Request

Contact our support team or your certified Face Reality Acne Specialist with your order number and reason for return.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring the products are at least half-full to be eligible for a refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse processes your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing